Refund policy
Cancellation
Orders can be canceled before shipment or production.
If canceled successfully, you will receive a full refund.
Orders cannot be canceled once shipped.
For return address, please contact Customer Service.
Returns
Customers may request a return within 14 days of receiving the product.
To be eligible:
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Item must be unused
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In original condition
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With original packaging
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Proof of purchase required
Please do not return items directly to the manufacturer.
Shipping cost:
Customers are charged at most one shipping fee (including return shipping).
No restocking fees will be applied.
Return Exceptions
The following items are not eligible for return:
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Opened items (unless defective)
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Used or altered products
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Items without original packaging
Refunds
Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be issued to your original payment method within a few business days.
Address Changes
Please confirm your shipping address before placing an order.
We are not responsible for delivery issues caused by incorrect addresses.
If you notice an error, contact us immediately — we will try to update it before shipment.
Lost or Delayed Packages
If your package is lost or significantly delayed, contact us at:
📧 support@klarvape.shop
We will investigate and assist you.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your credit card provider
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Contact your bank
If the issue remains, email us at:
📧 support@klarvape.shop