FAQ

Payment methods:

What payment methods do you accept?
  • We accept a variety of payment methods, such as PayPal, credit cards (VISA, MASTERCARD). Please see all options on the checkout page.
Why was my payment rejected?

  • Your credit card was declined because the transaction was flagged as unusual for security reasons. This is a standard measure to protect you and prevent fraud.

    Please try one of the following:

    • Use another credit card or payment method

    • Contact your card issuer to authorize the transaction

    • Ensure your billing information matches your card details

    We apologize for the inconvenience and thank you for your understanding.

Can I enter a discount code?
  • Yes, do you have a discount code? Enter the discount code on the checkout page to enjoy the discount.
Is the payment secure?
  • We offer secure payment methods. We use encryption technology and comply with PCI standards.
Processing time
  • Orders shipped from local warehouses in Germany or Poland are typically processed and dispatched within 1-2 business days. Please note that order processing times may be longer on weekends or public holidays.
Tracking information
How can I apply for a refund?
  • If you are not satisfied with the product, you can return it within 14 days without giving a reason.Please provide your order details and we will assist you according to our refund policy. 
  • Transportation

    methods 
    • We partner with the trusted logistics company DHL to handle all orders and have warehouses in Germany and Poland to ensure fast and reliable delivery. Orders from our German warehouse typically arrive within 2-5 business days, while orders from Poland take 5-7 business days, depending on the destination. You can track your order status in real time using the provided tracking number.
    What should I do if my package is lost or delayed?
    • If your package is lost or severely delayed, please contact our customer support team at support@klarvape.shop . We will investigate and assist in resolving the issue.
    Address change
    • Please ensure your shipping address is correct before confirming your order. We are not responsible for any shipping issues caused by incorrect or incomplete addresses. If you find an incorrect address after confirming your order, please contact us as soon as possible, and we will do our best to correct it before shipping.
    Security:

    How to ensure website security?
    • We employ multi-layered security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
    How can my personal information be protected?
    • We strictly adhere to our privacy policy and will never sell or share your personal information. Your information is used solely for order processing and customer support.
    How can I verify the authenticity of a website?
    • Check the website's URL to ensure it matches the official website. Additionally, check the SSL certificate; the certificate should demonstrate that the website is secure.
    How do I report suspicious activity?
    • If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary measures.
    Are there any anti-phishing measures?
    • Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and in emails.